Build your Career
in the Travel Tech industry

The projects you have to work on:

• development and updating of the CRM metrics system together with the product manager, including the development of analytical events to measure future CRM platform changes;
• сreation of product analytical dashboards in Tableau for data visualization, conducting a review of the platform's metrics with the Internal Tools product team;
• research and testing of hypotheses, search for growth points to improve the user experience of internal tools.

• reduction of the manager's response time to the client's request: reducing the time required for the first response to increase customer satisfaction;
• average closing time of a request: reducing the time required to fully resolve the request in order to improve service efficiency;
• customer Satisfaction Level (CSAT and NPS): assessment of customer satisfaction and loyalty;
• total number of customer requests: analysis of the volume of requests for support service resource planning and process optimization.

• work experience in a similar position for at least 2 years;
• confident knowledge of SQL;
• confident experience in data analysis in Python and knowledge of basic machine learning algorithms;
• ability to conduct A/B tests from design to analysis of results;
• proficiency in BI systems;
• English at the Upper-Intermediate (B1) level and above;
• critical thinking and the ability to analyze data;
• knowledge of the basics of theory probability and mathematical statistics;
• ability to communicate effectively with other teams.

• remote work;
• a flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings and conferences. If you want to participate in a conference,we will help to organize it;
• private health insurance;
• team-building activities: movie nights, quizzes, thematic parties, annual trips to the countryside, football and volleyball matches;
• corporate discounts on hotels and other services;
• a young and active team of super specialists.