Customer Operations/

Language Support Specialist (Italian)

Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian language.

Job Responsibilities

  • taking calls and providing initial advice to B2B partners in Italian language;
  • communication with partners about the on-going cases, providing regular updates on the progress;
  • helping other operation teams with the communication in Italian language;
  • handling info requests for B2B partners;
  • recording information in the CRM system about work done;

Key Qualifications

  • knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
  • knowledge of Italian language at Advanced level: capability of speaking on the phone in local language and handling business correspondence;
  • ability to learn quickly and be results-focused and stress-resistant;
  • multi-tasking skills;
  • possession of a strong sense of empathy;
  • responsibility and carefulness
  • professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);

We Offer You

  • remote work;
  • schedule 5/2 (Monday through Friday from 10 a.m. to 7 p.m.GMT +2) or 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m./2 days off GMT+2, including weekends);
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.
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