Customer Operations/

Night Incident Resolution Specialist

We are looking to hire an Night Incident Resolution Specialist, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities

  • rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;

  • advising clients on all matters concerning bookings and our product;

  • communication with suppliers, hotels and clients by email and phone;

  • working in CRM systems and with our internal databases.

Key Qualifications

  • knowledge of English on at least Upper Intermediate level (both spoken and written);

  • kindness, stress-resistance, politeness and responsibility;

  • ability to learn quickly and be results-focused;

  • a functioning computer and microphone;

  • knowledge of the travel business and booking systems;

  • knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

We Offer You

  • remote work;
  • a young and active team of super specialists;
  • schedule: 2/2 rotating shifts (2 days work from 9 p.m. to 9 a.m. GMT+3 / 2 days off, including weekends);
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.
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